Questions about Zide
Features & workflow
What Zide is and how it sits alongside the tools you already use.
What is Zide?
Zide is the agentic desktop for developers: a native application for issues, code, AI assistance, Git, CI, terminals, worktrees, and pull requests. It is designed to keep the full software workflow connected in one desktop environment.
Does Zide replace my editor, Git host, or terminal?
Zide is designed to work around the development tools and services you already use. It includes file editing, Git, terminals, issues, pull requests, CI visibility, and AI assistance, but the goal is to connect the workflow rather than force one way of working.
Can I work across multiple repositories?
Yes. Zide supports multiple repositories in the workspace so separate projects, terminals, Git state, and tasks can remain easier to manage.
Does Zide support Git worktrees?
Yes. Zide supports Git worktrees for parallel work so separate working states can stay isolated while remaining visible in the same broader workflow.
Getting started
Installing Zide and finding the shortest path into real work.
How do I get started?
Install and launch Zide, open a Git repository folder, connect GitHub where needed, then start with an issue or task you already understand. See Getting Started for the shortest path.
Which operating systems does Zide support?
Zide is available for macOS, Windows, and Linux.
Do I need to use AI to use Zide?
Zide includes AI-assisted workflows through Zide Assist, but many parts of the workspace, Git, terminals, repositories, issues, pull requests, and CI remain useful without making AI the center of every task.
Models & AI
Model choice, access methods, and how prompts and responses are handled.
Which AI models can I use?
Use Zide with supported models and coding agents from providers including Anthropic, DeepSeek, Google, OpenAI, and xAI, as well as compatible local models. Availability varies by model and access method. Switch based on the task, bring your own API key, use an eligible model subscription, or use included credits.
Can I bring my own API key?
Bring your own API key, including OpenRouter, to connect compatible models through your existing provider account. You can also use Zide Models, an eligible model subscription, or a compatible local model.
Available on Zide Standard and above.
Can I use my own model subscription?
Yes. Use an eligible model subscription from a supported provider.
Can I use local models?
Run compatible local models on your own hardware. Local model requests stay on your machine.
Available on Zide Standard and above.
How does Zide handle prompts and responses when I use Zide Models?
Data handling varies by model provider and access method. See our Privacy Policy for information about how Zide’s AI features and third-party providers process data.
Do the same data terms apply if I use my own API key or local model?
Not necessarily. Data handling can depend on the provider, access method, and local configuration.
Pricing & accounts
Plans, the perpetual license, and options for teams.
Is Zide free to try?
Yes. Zide has a Free plan. Paid plans add more capacity and paid features. See Pricing for the current plan details.
What are the current individual plans?
Free, Solo, Standard, Pro, and Max. Pricing and exact plan entitlements are maintained on the Pricing page.
What is the perpetual license?
After 12 continuous months on a paid plan, you earn a perpetual license for Zide.
An active subscription is still required for ongoing updates, AI services, credits, and other subscription-based features.
Do you offer Teams & Business options?
Yes. Teams & Business pricing is available by discussion. Contact the Zide team at team@zide.dev or use the Contact page.
Billing
Checkout, subscriptions, invoices, and where to get help.
Why does checkout open on Polar?
Polar provides Zide's secure checkout and is Zide's merchant of record. It processes subscription payments and handles applicable sales tax and VAT.
You are purchasing Zide, and Zide remains responsible for the product, your account, and customer support.
Why does Polar appear on my receipt, invoice, or card statement?
Because Polar processes the transaction as Zide's merchant of record, its name may appear on receipts, invoices, billing emails, or card statements for a Zide purchase.
If you do not recognize a charge, compare it with the purchases shown in your Zide account. If something still looks wrong, contact Zide support or use the order-support information on your Polar receipt. Do not send full payment-card details, security codes, or license keys.
Where do I manage my subscription, payment method, or invoices?
Start in the Zide account portal. You can review your subscription and credits there and access the available billing actions for your account.
Who should I contact about a billing or subscription problem?
Contact Zide support for questions about your plan, account, activation, license, entitlements, or credits. Polar provides support for payment, receipt, invoice, and return issues through the contact information included with checkout and your order.
If you are not sure where the problem belongs, start with Zide support and we will help route it.
Include the email address used for the purchase and a brief description of the problem. Do not send full payment-card details, security codes, passwords, or license keys.
Integrations & repositories
Supported hosts, and where to report bugs or suggest features.
Does Zide work with GitHub, GitLab, and Bitbucket?
Zide supports workflows with GitHub, GitHub Enterprise, GitLab, self-hosted GitLab, and Bitbucket. Issue support covers GitHub and GitLab.
Where should I report a bug?
Use the Zide GitHub Issues page for reproducible product issues.
Where should I ask a product question or suggest a feature?
Use GitHub Discussions for questions, ideas, workflow feedback, and feature suggestions.
Policies & help
Legal policies and how to reach the team.
Where can I read the legal policies?
Use the footer links for Terms of Use, Privacy Policy, and Acceptable Use.
Where do I go if I need help?
Start with Getting Started or FAQ. If you still need help, use the Help page or Contact Zide.
How do I contact Zide?
Use the Contact page. Teams & Business inquiries can also be sent to team@zide.dev.
Business FAQ
Security, data handling, compliance, and admin questions for organizations evaluating Zide.
Is Zide safe to use for business development?
Zide is designed as a desktop development environment, with substantial portions of your development work remaining on your device or in services your organization chooses to connect. However, some features, including AI, voice dictation, account management, and connected services, may transmit data to Zide or third-party providers.
Every organization has different security, confidentiality, and regulatory requirements. Your security or legal team should review Zide’s privacy policy, terms, integrations, and AI configuration before approving it for sensitive or regulated work.
Does Zide upload our entire repository?
Zide does not routinely upload every file or repository. Project files and local development data are designed to remain on your device unless a feature you choose to use needs to transmit selected content, for example, an AI request, connected-service action, voice dictation, or support submission.
AI requests may include prompts, code, file contents, repository context, terminal content, or issue information needed to complete the request.
Does Zide use our code to train AI models?
Zide does not use customer inputs or AI outputs to train, fine-tune, or develop its own AI models. Third-party AI providers process requests under their own terms, retention practices, and privacy policies. Businesses should review the policy of each AI provider they authorize.
Does Zide support bring your own key?
Yes. Zide supports models accessed with your own API key, allowing your organization to use its own provider account and billing relationship. Zide also supports local model connections for compatible features.
Currently, API-key requests and the associated content pass through Zide Cloud Service on their way to the selected provider. A local model connection keeps model requests on the user’s machine and sends them neither to Zide nor to an external model provider.
Can administrators require employees to use BYOK or approved models?
Not currently. AI connections and model choices are configured by individual users, and Zide does not yet provide an organization-level policy that mandates BYOK, local models, or a specific approved-provider list.
Centralized administrative AI policies are on our roadmap. Until then, organizations that require mandatory enforcement should address this through their existing device-management, network, account, and employee-use policies.
Can we disable AI or restrict sensitive data from being sent to it?
Users can choose which AI features and connections they use, including local model options. Zide does not currently provide centralized administrator controls that enforce AI configuration across every user.
Organizations with strict data-handling rules should establish clear usage policies and use existing endpoint or network controls where enforcement is required.
How does Zide protect access tokens and credentials?
Connected-service tokens are stored in the operating system’s secure credential store, such as Windows Credential Manager, macOS Keychain, or a compatible Linux Secret Service. Non-secret account metadata may be stored in Zide’s local database.
Credentials are transmitted when necessary to authenticate with the corresponding service or operate a feature the user selected.
Is Zide compliant with regulations such as HIPAA, SOC 2, GDPR, or other industry standards?
Organizations subject to regulatory or contractual requirements should review Zide before using it with regulated, personal, confidential, or customer-controlled data. Contact us for help evaluating Zide’s data handling, architecture, integrations, and available compliance documentation. Zide is a development tool and does not by itself make a workflow compliant.
Can we use Zide with confidential or proprietary source code?
Yes. Zide is designed for professional software development, and project files remain on your device unless you use a feature that needs to send selected content to an AI provider or another connected service.
Businesses can use their own AI provider keys or compatible local models to align Zide with their existing security and data-handling policies. Local model requests remain on the user’s machine. Organizations with specific requirements can contact us for help reviewing the available configuration and data flow. Centralized enforcement of approved AI connections is on our roadmap.
Does Zide replace our existing security controls and code-review process?
No. AI-generated code and suggested actions should be reviewed, tested, and scanned using your organization’s normal engineering and security controls. Zide complements practices such as version control, peer review, automated testing, dependency scanning, secret scanning, access management, and deployment approval; it does not replace them.
Still looking for an answer?
Use Help to find the right support path or contact the Zide team directly.